Ticket Tool NextOne subscription is one server
Not per seat and not per agent. Put fifty staff on an eight-dollar server and it is still eight dollars.
Standard
Runs a real support desk. Not a demo.
Nothing expires, and there is nothing to cancel.
- Unlimited panels and ticket types However many ways in your server needs, on the free tier.
- Ticket forms and the full embed builder Up to five questions before a ticket opens, and every message editable.
- All ~50 variables and 11 modifiers
- Support roles and the 9 permission editors Who can see a ticket, and what they may do once they are in it.
- Custom commands
- Manual transcripts An HTML record of the conversation whenever somebody asks for one.
- Logging, and 7 days of statistics
- Config backup, restore and transfer
- The ticket queue Ordered, and the order is real rather than cosmetic.
Premium
Everything, on our shared bot.
That is $6.58 a month when you pay for the year. Either one stops whenever you ask us.
Documentation answering, the queue boost and web ticketing are add-ons below, bought separately. Premium screens stay open for setup whatever your plan, and what you type is kept as a draft in that browser until you subscribe.
White label
Your own Discord application, set up with you.
Monthly only. White label has no yearly price.
There is no buy button here on purpose: it is set up with you directly, against a signed service provider agreement, because it means we take custody of your bot token. Enterprise arrangements sit above this.
- Everything in Premium
- Your members never learn our name Not an avatar bolted onto somebody else's bot.
- Your bot, your name, your icon
- Your verification badge and directory listing
- Your own link for adding the bot to a server
- Nobody else can slow you down On the shared bot a busy server can make everyone wait. On your own, that cannot happen to you.
- Dashboard on your own domain
- Your logo and colours throughout
Add only what you actually need
Each one is bought on its own, per server. Any of them stops whenever you ask us, and nothing here is bundled into a bigger plan you did not want.
Documentation answering
Answers from your own documentation, with a citation, before a human sees the ticket. It says it does not know rather than inventing something.
That is $4.17 a month when you pay for the year.
Best where the same question arrives every day.
Queue boost
Let members move their ticket up your queue. You set the tiers and what each one is worth, and the queue order is real rather than cosmetic.
There is no price and no way to buy it.
It goes on sale once where a member's payment goes is settled. Nothing is charged until then.
Web ticketing
Tickets opened from your own website, synced live with the Discord channel in both directions. One script tag.
That is $4.17 a month when you pay for the year.
For people who need help before they join your server.
Bought here, with a card. Discord's own checkout is not offered yet. The yearly prices exist because Discord does not sell yearly subscriptions, and a monthly price here will never be higher than the same thing would cost inside Discord.
Questions people actually ask
What happens to my settings if I stop paying?
Nothing is deleted. Premium screens become read-only, so you can still see exactly what you configured rather than finding it apparently gone. Turn the subscription back on and it all works again. Your panels keep taking tickets the whole time.
Is yearly cheaper?
Yes. Paying yearly is about 17 to 18 per cent cheaper than twelve months paid monthly, on Premium and on either add-on that offers it. White label and queue boost have no yearly price at all, so the toggle leaves them alone.
Can I move a subscription between servers?
Yes, by asking. A subscription belongs to whoever bought it, not to the server it is pointed at, but there is no button for it yet: open a ticket in the support portal and we move it for you.
Do you read our tickets?
No. Transcripts are built only when a ticket closes, they are stored against your own server and nothing else reads them. You can turn transcripts off entirely, and delete any one of them from the dashboard.
How do I cancel?
Open a ticket in the support portal and say so, and we stop the renewal the same day and confirm it in writing. There is no retention conversation and nothing to argue with. What you already paid for keeps working to the end of that period. A subscription bought inside Discord is cancelled in Discord instead.
Why is white labelling three times the price?
Because it is a different product, not a better version of the same one. A bot that is genuinely yours has its own rate-limit budget, its own verification standing, and its own encrypted credentials that we are contractually bound to handle in a specific way. That is operations work per customer, which the shared tier does not have.
Where is this up to?
Working today, and you can check every word of it in five minutes: sign-in, install, the whole configuration surface, panels, forms, claiming, permissions, custom commands, transcripts, the ticket lifecycle, checkout, documentation answering and web ticketing. Queue boost is built and not yet for sale. Every Premium screen stays open for setup whatever your plan, and what you type is kept as a draft in that browser until you subscribe.
Why are the add-ons not just part of Premium?
Because most servers want one of them, not three, and building them into the price would mean charging everybody for the two they did not ask for. Documentation answering costs us real money every time it runs, web ticketing serves your site rather than your server, and plenty of communities have no use for a paid queue at all. Buying them separately is cheaper for almost everyone than a bundle priced to cover all three.
Why is the free tier this generous?
Because a free tier that cannot run a real support desk is an advertisement, not a product, and everybody can tell the difference. Everything a server needs to take tickets properly is free and stays free. Premium is what you buy when the volume gets high enough that doing it by hand costs more than eight dollars.